Accessibility for Accredited Professionals
The Berlinale aims at reducing barriers and at developing inclusive offers. These services are available both online and in person. The aim is to enable all people to participate in the Festival as well as in the EFM.
Information about accessibility at the EFM is available on the EFM website.
The accessible programme is published on February 3.
Travel to Berlin
Information regarding a barrier-free journey to Berlin:
https://www.visitberlin.de/en/accessible-arrival-berlin
Traveling in Berlin
Information regarding a barrier-free journey in Berlin:
https://www.visitberlin.de/en/out-and-about-without-barriers-berlin
Hotel
Accredited industry professionals have the opportunity to book a room in the Berlinale hotels. All partner hotels offer barrier-free rooms. If you have any specific questions about an individual hotel, please contact the hotel directly or the Berlinale Guest Accommodation service via email at or by phone on +49 30 26397 433.
Accreditation
Professionals can submit an accreditation application via our online form. People with a disability can apply for a 20% discount, if valid proof is provided. If you want to redeem it or need assistance with the accreditation process, please contact us directly at or by phone +49 30 25920 196. Members of the press should reach out to .
Accreditations for Accompanying Persons
Accredited professionals/students with a disability who are in need of an accompanying person may request a free accreditation for this person via . Press representatives may contact . The applications will be assessed on an individual basis and, if approved, the accompanying person will receive a free-of-charge accreditation.
Accessible Badge Collection in the Berlinale Service Center
Accreditation badges can be collected from the Berlinale Service Center in February. You can pick up your accreditation badge directly from the Accessibility Counter. More information about collection and the accessibility of the Service Center can be found from February on the accreditation badge pick-up page.
Tickets for Accredited Persons with Disabilities
Accredited professionals with a disability as well as people requiring accompanying persons should mail to and request the option to order their tickets via the inclusion service Accredited press representatives should contact .
From February 5, 2026 accredited persons can order one ticket per screening with the provided order form (183 KB). The form must be completed and sent to . You can also order one ticket per screening by phoning +49 30 259 20 950.
Accredited persons who make use of this procedure for booking their tickets should not order additional tickets via the online ticketing system for accredited persons.
The booked tickets will be dispatched via email as ticketdirect / mobile tickets.
Booked tickets can also be picked up in person by prior arrangement with the Inclusion Ticket Counter. It is located at Eichhornstraße 3 (corner of Schellingstraße), 10785 Berlin, next to the Berlinale Service Center. Information about the accessibility of the Inclusion Ticket Counter can be found on the Accessibility of Venues and Service Locations page.
Tickets for Accompanying Persons
Depending on availability, accompanying persons will be granted one ticket free of charge.
Wheelchair Users
Wheelchair spaces may only be booked via the process described above.
Accessibility on Site
Directions
The Berlinale takes place at many different venues. In the venue descriptions, you will find information on the nearest public transport stops and designated disabled parking spaces.
Wheelchair-Accessible Environment
Accessibility varies depending on the venue. Most of our individual venues and service locations have step-free access or a lift. However, the Delphi Filmpalast, Cinema Paris, Yorck Kino, Xenon and Casablanca cinemas are not accessible for wheelchair users.
Detailed information is available in the individual venue descriptions or by phoning +49 30 259 209 50 (daily from 9.00 am to 6.00 pm).
Early Boarding
An “early boarding” service is offered for people (especially those with visible and invisible disabilities) who require earlier access to the venue. Due to the varying circumstances at the individual venues, this service cannot be provided in the same form at every venue. Please contact the staff at the venues directly for further information.
To simplify the process, accredited visitors who require Early Boarding can request their badge to be marked accordingly at the accessible badge counter in the Berlinale Service Center. Alternatively, an Early Boarding indication can be printed directly onto the accreditation badge by prior arrangement.
Service and Guide dogs
Registered service and guide dogs are permitted in all Berlinale venues and service locations. In order for us to be well prepared for your visit, please register your service or guide dog by email at or by phone on +49 30 259 20 950 (daily from 9.00 am to 6.00 pm). Please have the relevant documentation ready to present at the venue entrance.
Awareness Team
Awareness-Team
To ensure that everyone feels comfortable and safe during the Berlinale, our Awareness Team is available to support you. If you witness or experience a critical incident, you can contact the Awareness Team by phone, on site at the Berlinale Service Center, or by email. The Awareness Team handles all matters confidentially and can be recognized by their pink festival wristbands.
Availability
Via E-Mail:
From Thursday, 12 February to Saturday, 21 February from 5.00 p.m. to 10.00 pm, and on 22 and 23 February from 12.00 noon to 7.00 pm.
Via Phone: +49 30 2099 556 556
From Thursday, 12 February to Saturday, 21 February from 5.00 p.m. to 10.00 pm, and on 22 and 23 February from 12.00 noon to 7.00 pm.
On Site: At the Berlinale Service Center, Eichhornstraße 3, 10785 Berlin.
From Thursday, 12 February to Saturday, 21 February from 12.00 noon to 17.00 pm
Quiet Room
A low-stimulus quiet space is available at the Berlinale Service Center. Festival visitors who need this can contact our Awareness Team on site between 12.00 noon and 5.00 pm.