Accessibility

The Berlinale aims at reducing existing barriers and at developing inclusive offers – both digitally and analogously. Thus, the Berlinale wants to actively contribute to enabling accredited people with disabilities to participate in the Festival as well as in the EFM.

Accredited professionals/students with a disability who are in need of an accompanying person may request a free accreditation for this person via .

Press representatives may contact . Their individual needs will then be checked. Once the request has been approved, the accompanying person will be accredited free of charge.

• In case the accredited person purchases a Market Badge, the accompanying person will also receive a Market Badge. Thus, the accredited person may be accompanied to all EFM events.
• In case the accredited person has registered for a festival / press / student accreditation only, the accompanying person will be granted a so-called participant's badge, which is free of charge. The participant's badge grants the accompanying person access to the EFM locations. In case of a press accreditation, it grants the accompanying person access to the press centre.

Accredited professionals with a disability as well as people requiring accompanying persons should mail to and request the option to order their tickets via the inclusion service Accredited press representatives should contact .

As of February 13, accredited persons may book one ticket per screening by sending an e-mail to (for ordering by e-mail, please use the downloadable form (304 KB)) or by calling the following phone number: +49 30 259 20 950 (open daily from 09.:00 am to 06.00 pm).

Accredited persons who make use of this procedure for booking their tickets should not order additional tickets via the online ticketing system for accredited persons.

Tickets for accompanying persons

Depending on availability, accompanying persons will be granted one ticket free of charge.

Ticket collection

The booked tickets will be dispatched via e-mail as print-at-home or mobile tickets.

In exceptional cases and by prior appointment, the booked tickets may also be collected from the Inclusion Counter on Eichhornstraße 3 (corner of Schellingstraße). For doing so, however, a pick-up time needs to be arranged in advance.

Wheelchair spaces

Wheelchair spaces may only be booked via the process described above.

For the 73rd Berlinale an “early boarding” option has been arranged for in four Berlinale partner cinemas (Zoo Palast, Kino International, Urania, Filmtheater am Friedrichshain) as well as in all event locations of the EFM for press screenings at the Cinemaxx. Early admission is available for people with visible and non-visible disabilities. Everyone who booked a ticket via the inclusion sevice hotline or e-mail is entitled to make use of this service. But it is also possible to approach members of the cinema staff on-site. For facilitating the access of all people with disabilities, they will be admitted to the auditorium before the rest of the audience is given access.

For facilitating a smooth early boarding process, the badges of accredited persons who need assistance for their entrance will be marked accordingly. These badge labels may be requested at the Accredited Accessibility Counter 3 (located in the Berlinale Service Center) and at the Info Counter in the CinemaxX. The marked badge facilitates approaching the members of the admission staff on-site to take advantage of being granted the early boarding option.

Due to differing conditions in the individual venues, this service cannot be implemented in the same way everywhere.

The Berlinale's inclusion servie via as well as EFM's co-ordination centre via are happy to answer any questions our visitors may have.

In addition, a trained awareness team (available at ) will be at work during the festival. Visitors may contact them to point out gaps in our services as well as violations of the Berlinale Code of Conduct and the anti-discrimination policy.

More information on accessibility at the EFM is available on the EFM website.

More information on accessibility at the festival can be found on the accessibility page.