How do I obtain a cinema ticket?
Cinema tickets are required for the majority of festival screenings. These can be picked up free of charge from the dedicated press accreditation ticket counter. Tickets for accredited visitors will only be issued to the respective individual upon presentation of their accreditation badge and subject to availability on a first come, first served basis. Tickets are exclusively issued for the personal use of accredited visitors and are only valid in combination with their accreditation badge (the badge must be presented for checking at the cinema entrance). A maximum of one ticket is available per person per screening or event per time slot. There is no guarantee of obtaining a ticket for a specific screening or that a specific number of tickets will be available.
How many days in advance can I obtain tickets?
Cinema tickets for accredited visitors are available for screenings on the day itself and for the following day. It is not possible to reserve tickets.
When is the best time to go to the ticket counter to pick up the desired tickets?
Tickets are available on a first come, first served basis. Please note that demand for tickets can be particularly high during the opening days of the festival. Arriving in good time at the ticket counter increases your chances of obtaining the desired tickets.
How can I cancel a ticket?
Already collected tickets that then cannot be used should be returned to the counter where they were obtained. If the ticket is not returned, it will not be possible to attend a different screening of the film because accredited visitors can only obtain a maximum of one ticket per film or event.
Can someone else pick up the tickets for me?
Tickets for accredited visitors can only be picked up in person and upon presentation of their accreditation badge.