Frequently Asked Questions

General Information

How do I apply for an accreditation/EFM badge?

  • 1. Create/reactivate your account
    To access the accreditation application form, please log into “My Account”. If you already have an account from a previous year, please continue to use it. Your account is valid for berlinale.de and for efm-berlinale.de.
  • 2. Apply for an accreditation
    In “My Account” you can start an application for accreditation by clicking the “My Accreditation/EFM Registration” button. Only one application per account is possible.
  • 3. Confirmation and payment
    Once your application has been reviewed, you will receive an e-mail notification containing further information about your accreditation. You will now be able to proceed to payment.

What do I do if I've forgotten my user name?

If you have forgotten your user name, please contact the Berlinale Web Support team at .

Payment

How can I pay for my accreditation?
As soon as your application for a Festival Accreditation/EFM Registration has been approved, you will receive a confirmation e-mail with information about the payment process. After we have received your payment, you will be able to access the Berlinale’s online services as they become available. To ensure you gain access to the online ticket shop for accredited participants in good time before the festival begins, your accreditation fee must be paid by January 31. If your payment is received later than this, you may experience delays in gaining access.

You can pay for your accreditation/EFM badge by the following methods:

  • Online Payment
    Online payments can only be made by credit card (Mastercard, American Express, VISA) and PayPal. To make an online payment, please log into “My Account” and provide the billing address for your invoice.
  • Group payment via bank transfer
    Until January 18, 2021, companies and institutions can make a group payment for their employees/representatives via a bank transfer. Kindly note that at least five people are required for a group payment via a bank transfer. Please e-mail a list of the names of the people you wish to pay for to . Only include in the list persons whose accreditation has been approved. Also, bear in mind that bank transfers can take several days to process. To make a group payment via a bank transfer, please contact in good time.

If you experience any difficulties during the payment process, please contact .

Can I also pay the accreditation fee when I pick up my badge at the counter?
Payment at the accreditation counter is not possible this year. To reduce contact during collection, the accreditation/EFM badge must be paid for online in advance.

Will I receive an invoice?
After completing your payment, you will receive an invoice by e-mail. You can also download this invoice at any time via the “My Accreditation / EFM Registration” button in “My Account”. Before making your payment, you will have the opportunity to edit the billing address. Please note that it will not be possible to make any changes to the billing address after payment.

How can I cancel my accreditation?
Refunds for Press, Student and Festival Accreditations that have already been paid for are only possible until February 10, 2021, and only if a written notice of cancellation is sent to .

A Market Badge or combined Festival Accreditation and Market Badge that has/have already been paid for cannot be cancelled completely. However, it/they can be converted into an Online Market Badge until February 10, 2021. The cost of the Online Market Badge will be offset against the fee already paid for the Market Badge. In such cases, the fee for the Online Market Badge will be the price applicable at the time that the Market Badge was requested.

Accreditation/EFM badges can only be cancelled if they have not yet been collected and no ticket bookings have been made via the online ticket shop for accredited participants.

It is not possible to cancel an Online Market Badge once it has been paid for.

I am unable to attend the Berlinale. Can I transfer my accreditation to a colleague or get a refund?
Unfortunately, you cannot transfer your accreditation to someone else. The cancellation of an accreditation that has already been paid for is only possible in writing. To do this, please e-mail . You can find more information about our cancellation policy in the section above.

Online Services


You will have access to the following online services as soon as your application has been approved:
  FA MB PA
Press download area (depending on your professional field) (from mid-January)     X
Edit your Attendee List entry via My Account (from early November) X X X
Enquire about discounted hotel rooms in Berlinale Partner Hotels (from early November) X X X

You will have access to the following online services once your accreditation has been paid for:
View the festival’s Attendee List (from early February) X X X
EFM Film Entry (from early November)   X  
EFM Participants Guide containing detailed company and contact information
  • Exhibitors & Participants (from early December)
  • Buyers (from early January)
  X  
EFM Screening Schedule (from late January)   X  
Use of the EFM Event Schedule (from late January)   X  
EFM Industry Sessions (during the EFM)   X  
EFM Online Screenings (during the EFM)   X  

FA = Festival / Student Accreditation
MB = Market Badge / Buyers Badge / Online Market Badge
PA = Press Accreditation

To use the online services you must be logged into “My Account” which can be accessed via the Berlinale or EFM website.

I am unable to access the online services. What should I do?
Please note that, for technical reasons, it can take a few minutes after your payment has been received before you can gain access to the online services. If you are still unable to gain access after ten minutes, please contact our Web Support team:
phone: +49 30 25920-800

I am an invited guest of the Berlinale and would like to use the Berlinale Attendee List. How does this work?
If you don’t yet have an account on the Berlinale website, please create one via “My Account”. Then send an e-mail to the Web Support team () with your account name and full name stating that you are already accredited as an invited guest and would like to have access to the Berlinale Attendee List via “My Account”. The Web Support team will check your request and notify you as soon as the access rights have been activated.

Ticketing / Cinema Access

For which screenings can I book a ticket?
One week prior to the festival, the Berlinale will send you an e-mail detailing the access authorisations granted by your accreditation and giving you personalised access to the online ticket shop for accredited participants. In the online ticket shop you will only be offered tickets to which your accreditation grants you access.

How do I book a ticket?
Tickets can be booked free of charge via the online ticket shop for accredited participants. To be able to access the online ticket shop before the start of the festival, your accreditation fee must be paid by January 31. Please note that payments received after this date may lead to delayed access. Tickets for accredited participants are issued on a first-come, first-served basis and are subject to availability. They are for personal use only and are only valid in combination with your accreditation/EFM badge.

How does online ticketing work?
From early January onward, we will answer further questions on this page regarding online ticketing for accredited participants.

Can I also attend festival, press or market screenings without a ticket, simply by presenting my accreditation badge at the cinema?
No. This year, the COVID-19 regulations mean that accredited participants must book a ticket online in advance. In 2021, you will not be permitted to queue outside the cinemas to see if there are any last minute seats available.

During the Festival

When and where can I collect my badge?
About one week before the festival starts, you will receive an e-mail containing information about how to pick up your accreditation. The pick-up letter attached to this e-mail must be presented (digitally or in printed form) at the accreditation counter when picking up your badge, in combination with a valid ID.

Can I send somebody else to collect my accreditation?
Accreditations/EFM badges can only be picked up by anyone other than the accredited person upon presentation of written authorisation.

What do I do if I lose my badge?
Please report the loss of your accreditation badge immediately to your accreditation counter. Issuing a new badge can take up to 24 hours and is subject to a charge of 30 Euros. Lost or stolen Day Passes cannot be replaced.

Practical Information and Miscellaneous

I am an invited guest of the Berlinale/member of a film crew. How can I gain access to the EFM?
Due to the COVID-19 regulations, capacities will be limited in 2021. Your Festival Accreditation will not, therefore, grant you access to the EFM location in the Gropius Bau. To access the EFM venues, Market Screenings and the extended EFM online features, please order an additional Market Badge via .

What is the Berlinale doing to protect my data?
The Berlinale takes great care in handling your private data. See the Privacy Policy for all relevant information on what happens to your data. For further questions regarding data protection, please contact the data protection officer at . Please make sure that no unauthorised person has access to your personal account.

Does the Berlinale provide any support for visa applications?
Please note that the processing of visas at German Embassies can currently take longer than normal due to the increased security and hygiene protocols. Participants who require a visa to travel to Germany should contact the German Embassy responsible for their place of residence as soon as possible. More information and visa application forms can be found on the German Federal Foreign Office website. From mid-December onward, the Berlinale will inform the respective German Embassy or Consulate General of your participation in the festival to facilitate your visa application.

COVID-19 Regulations

What COVID-19 measures are being taken by the Berlinale/EFM?
Details of the Berlinale COVID-19 regulations can be found on the information page.

Professionals and EFM

Accreditation Process

How long does it take to receive a confirmation of my accreditation application?
Applications are processed as quickly as possible in the order in which we receive them. Processing can take up to two weeks, especially for accreditations received just before one of the deadlines. As soon as your application has been processed, you will receive an e-mail from the accreditation office. If you applied for an accreditation over two weeks ago and have not yet received an e-mail, please contact the accreditation office.

The accreditation office has not yet processed my application. The Early Bird/Regular Rate deadline is about to expire. Will I have to pay the more expensive price?
As long as you made your application before the deadline, you will only have to pay that price. The date on which an application is submitted determines the price you must pay.

How do I know if I’ve been granted a Buyers Badge?
From January onward, you will be able to see in the EFM Participants Guide whether or not you have been granted a Buyers status. The Buyers Badge is not for sale; instead, a limited number are granted by the EFM. You will be considered for a Buyers Badge if you have ordered a Market Badge and selected “Acquisitions (...)” as your field of activity on the application form.

When is the last date I can apply for a Festival Accreditation/EFM Badge?
The limited capacities due to the COVID-19 regulations mean that we strongly recommend you request your accreditation as soon as possible. In addition, please allow extra time for the processing of late applications (including for reviewing applications and – once payment has been received – for the activation of access to the online ticket shop for accredited participants). A Market Badge or an Online Market Badge can be requested right up until the end of the EFM, subject to availability. An application for a Festival Accreditation can only be made up to 2-3 weeks before the festival begins (again, subject to availability).

Can I buy a Market Badge or a Day Pass on-site?
It is not possible to purchase a Market Badge on-site. The application is subject to availability and can only be made online until the end of the EFM. We strongly recommend that you apply as soon as possible because the number of Market Badges is limited due to the reduced capacities caused by the COVID-19 regulations. In addition, please allow extra time for the processing of late applications (including for reviewing applications and – once payment has been received – for the activation of access to the online ticket shop for accredited participants). Between mid and late January, the festival will determine (and announce on these pages) whether or not EFM Day Passes will be available for purchase on-site this year.

I am an exhibitor at the EFM. Do I also need to submit an application for accreditation?
Yes. EFM exhibitors must also complete the accreditation process and submit an application.

As an exhibitor, do I require a Market Badge?
Yes. For more information, please contact directly.

Berlinale Co-Production Market

I would like to pitch my project at the Berlinale Co-Production Market. What should I do?
The purchase of an accreditation does not grant you full participation (including to pitching and networking events) in the Berlinale Co-Production Market. You are required to apply via a separate selection process by the respective deadline. You can find more information on the Berlinale Co-Production Market website.

I am a producer/financier looking for new projects to co-produce or co-finance at the Berlinale Co-Production Market. Which accreditation do I need?
Full participation in the Berlinale Co-Production Market (including the “Co-Pro Series Pitch” and networking events) requires a separate registration directly with the Berlinale Co-Production Market. This process takes place in November and December.
Before registering in the Berlinale Co-Production Market, please ensure you have already applied for a Market Badge and/or Festival Accreditation.

Which part of the Berlinale Co-Production Market can I access with my Market Badge or Festival Accreditation?
Market Badge holders only have access to the Berlinale Co-Production Market talks online. Full participation in the Berlinale Co-Production Market (including the “Co-Pro Series Pitch” and networking events) requires a separate registration directly with the Berlinale Co-Production Market.

Online Access to the EFM

How do I get access to the extended EFM online features?
After you have paid for a Market Badge or Online Market Badge you will gain access to the extended EFM online features via “My Account” as they are released.
If you have any further questions about the extended EFM online features, please consult the EFM website.

Networking

Is there a list of everyone participating in the Berlinale?
The Attendee List is a directory which contains all the industry professionals, members of the press and students accredited for the festival.
The EFM Participants’ Guide (only accessible to Market Badge or Online Market Badge holders) offers a comprehensive overview and contains all the contact details of the EFM exhibitors, buyers and other EFM participants who are registered with a company.

Why can’t I view the complete EFM Participants’ Guide, including contact details?
The full version of the Guide, including contact details, is only available if you are registered for the EFM with a Market Badge or an Online Market Badge and have completed your payment. You also need to be logged into “My Account” to access the Guide.

Why am I not included in the EFM Participants’ Guide?
EFM Participants are only listed if they are accredited with a company and have registered for a Market Badge or an Online Market Badge.

Press

What is the deadline for submitting a Press Accreditation application?
The deadline is January 12, 2021.

Will there be press screenings and, if so, how can I access them?
Tickets for press screenings for accredited press (except technicians, photographers and PR agents without screenings access) are available free of charge and can only be booked in advance online. Tickets are subject to availability on a first come, first served basis. Tickets are exclusively issued for the personal use of accredited press and are only valid in combination with a Press Accreditation badge (the badge must be presented for inspection at the cinema entrance). A maximum of one ticket is available per person per screening or event per time slot. There is no guarantee that you will obtain a ticket for a specific screening or that a specific number of tickets will be available. However, it is mandatory to pre-book a ticket online for all festival screenings, press screenings and press conferences. The Retrospective, Berlinale Classics and Homage sections do not have dedicated press screenings. There is an allocated number of press tickets available to book online in advance for the public screenings. This also applies for every public screening in the other sections.

Where can I find information about what I can access with my Press Accreditation?
Information regarding access authorisations with your Press Accreditation can be found in the access authorisations section of the press section on the accreditation website.

Can I attend the Press Conferences with my Press Accreditation?
Press Conferences are reserved to Press Accreditation holders only in conjunction with a ticket pre-booked online. Tickets will be granted subject to availability.I

I am both a film professional and a journalist. Can I have both accreditations?
No, everyone can only have one accreditation. Requests sent to different offices at the same time to obtain different types of accreditation will not be taken into consideration. To verify which kind of accreditation corresponds best to your professional profile, please check the respective pages for Professionals & EFM or Press.

When and where can I collect my Press Accreditation badge?
Before the festival starts, a letter will be sent to the e-mail address you have provided with all the relevant information regarding the collection of your Press Accreditation badge.

Contact

Accreditation

Press Accreditation

Contact Web Support

For technical questions concerning the accreditation
phone +49 30 25920-800

Mo-Fr, 9 am - 7 pm
Berlin time: